Thank you for visiting the Luminess Tan™ (the "Company") website. Please review the following terms of use that govern the purchase and use from this site. The use of this site constitutes acceptance of the following terms as outlined below:
The Luminess Tan™ website along with all content including all graphics, images, text, copy and icons that are service marks, trademarks and trade dress of the Company may not be used in connection with any product or service that is not offered by the Company in any manner that is likely to create confusion with customers or vendors in any way, shape or form that discredits, mimics or emulates the Company. All content on this site are protected under U.S. copyright laws. All content, including graphics, icons, text, images are the property of Luminess LP. Any duplication, reproduction of any content from this website or from our packaging including the photographic use of our products, trademarks, logos, literature without the prior written approval of the Company is strictly prohibited.
Luminess Tan™ has made a reasonable effort to emulate the shade of the products; however, the accuracy of color reproduction that you see on your screen or the print will depend on the color accuracy and calibration of your viewing medium and we cannot guarantee that all colors will be represented with full accuracy.
Try the Luminess Tan™ Airbrush system for 30 days. If you are not completely satisfied with the results, then return the product for a complete refund of purchase price less initial 30-day trial cost and shipping/handling charges. Please review our return policy for additional information. Customer service is available toll-free, call 1-866-914-4148; Canada customers call 1-877-749-5777.
Standard warranty covers the parts and labor for one year from the date of purchase. Product must be assembled and used as per directions provided in product instruction guide. Customer must use only Luminess® tanning solution the in airbrush system. The use of any tanning solution or cosmetics other than Luminess Air® Airbrush cosmetics will void manufacturer's warranty. Follow the cleaning and maintenance instructions as provided in the instruction guide; failure to maintain the cleaning practices as outlined in the user guide will result in product working incorrectly and/or cause failure of product, which will not be covered under manufacturer's warranty. Any modification to the Luminess Tan™ airbrush system may also result in the termination of, manufacturer's warranty.
If the product does not function properly, refer to your user's guide. If failure can not be rectified, then contact our Luminess Tan™ Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting. In the event that product can not be rectified by our agent, then we will provide user with replacement authorization instructions on how to send product to Luminess LP for replacement or repair. Customer is responsible for all shipping and handling costs associated with warranty repair or replacement. Include a copy of original packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All returned items for replacement must be sent to our third party fulfillment processor at:
Luminess Tan™
12802 Capricorn
Stafford, TX 77477
During the warranty period Luminess® will repair, at its option, replace at no charge, all non-deemed wear-and-tear components that prove to be defective, provided that the system is returned to our warranty repair center with a pre-authorized warranty return authorization (WRA) by calling our customer service center toll-free 1-877-749-5777 (Continental USA). The warranty does not apply if the system has been damaged by accident, modification, or misuse, if the parts have been lost or if the system has been contaminated by non-Luminess® airbrush products. The warranty period shall begin at the date of purchase or from the date of shipment to the buyer, whichever occurs first. A properly completed Warranty Registration Card must be received by Luminess® within 90 days from the date of purchase to initiate coverage under the warranty. Standard term for manufacturer's warranty covers the parts and labor for one year. Shipping -in or -out costs are not covered by warranty. No other expressed or implied warranty is given by Luminess®. Warranty does not apply to rubber hose, stylus (needle or spring) or consumables.
We will gladly accept any return within the 30-day trial period, provided the item is in new or like-new condition. The 30-Day money back guarantee applies to purchase price and excludes money paid for 30-day trial (rent to try) cost and paid s/h. You will need to contact the Luminess Customer Care at 1-866-914-4148 and request at Return Authorization number (RA#) OR VISIT US ONLINE AT HYPERLINK,www.LuminessTan.com(see Return Authorization link). Mark RA# on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender's expense. A package must be received in our return processing facility within the 30-day trial period, which began on the date the product was delivered or within ten business days after RA# was issued, whichever is later. Packages containing expired RA#s may be refused and returned to sender at sender's expense. Return packages must be postmarked within five (5) business days of the RA# issue date. Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 14 DAYS AFTER THE RA# ISSUE DATE WILL BE REFUSED AND RETURNED AT SENDER'S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
Customers on the Trial-Pay Offer will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained online at HYPERLINK, www.LuminessTan.com(see Return Authorization link). or by contacting our Customer Service Team at 1-866-914-4148 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time. Canada customers call 1-877-749-5777.
Send all returns via a shipping method (UPS/FedEx/USPS Priority Mail) that can be tracked with a proof of delivery or confirmation. Insurance is recommended. Send to:
LUMINESS TAN™ RETURNS
RA#_______________
12802 Capricorn
Stafford, TX 77477
Along with your return, please be sure to include the following:
The Luminess Tan Club™ offers the convenience of having refills of your Luminess Tan tanning solution delivered to your doorstep in a timely and automatic manner. You will receive two bottles of tanning solution with our standard Club membership; product will be delivered to your address. All you pay is $24 + s/h per month or as agreed. Delivery cycles can be changed at any time by contacting Luminess Tan Club™ at 1-866-914-4148: Canada customers call 1-877-749-5777.
We accept payment by MasterCard, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Check by phone payments must be made for the full purchase price plus any applicable S&H (plus additional amounts for accessories). If you wish to send a cashier check, money order or check payment, please make payment payable to:
LUMINESS LP
PO Box 2655
Stafford, Texas 77477-2655
Check by phone payments will be processed within seven (7) days of purchase date. Sorry, no $29.95 trial offers are allowed under this mode of payment; however, all purchases are still offered 30-day money back guarantee privileges. A one-time Electronic Fund Payment of full price plus any applicable S&H can be made over the phone with the customer's verbal authorization. Please allow up to twenty-one (21) business days for payment approval on check by phone orders.
Checks are accepted only upon the condition that customer agrees that if any check is returned unpaid, Luminess Air™ may then debit customer's checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.
An additional fuel surcharge may be added to your shipping and handling if needed without any notification. Fuel surcharge will equal an additional 5% of the shipping & handling portion of your order.
All order with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within the respective applicable delivery time.
*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges associated with shipping and handling on return postage, and a minimum 25% re-stocking fee on full purchase price will be assessed to receive and reprocess your order. Refused packages will not automatically stop us from assessing additional installment payments to your account if applicable.
Initial 30-day trial cost plus shipping and handling charges are not refundable. Refunds on authorized returned trial-offer product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement within 8 weeks, contact us IMMEDIATELY at 1-866-914-4148 before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of our receipt and approval of return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund was issued because we were unable to verify that the return was ever received at our facility.
Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge plus shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Then customer will be automatically billed first installment after 30 days from order ship date and then subsequent installments in 30-day increments until full balance is paid off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and/or continuity programs if applicable. Installments can be modified to assist customers through various payment programs. Contact Customer Care for details.
We are not responsible for any overdraft fees from your bank or credit card company. Customer is responsible for all collection and attorney fees in the event unpaid balance has to be collected by a third-party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third-party factor or financial institution.
Multi-payment customers with bounced electronic or credit card payments may incur late payment fees, interest and collection charges. A 25% non-refundable restocking fee will be levied on all refused packages. CUSTOMER SERVICE HOURS: Monday to Friday 8:30 AM to 5:30 PM Central Time